Customer Return Material
Authorization Procedure

1.

Any and all returned material MUST reference a Return Material Authorization Number (RMA#). You can obtain the RMA number by contacting our Customer Service Department (920-743-6568). Any returns sent without an RMA number WILL NOT be accepted. Refer to this number on all inquiries and packaging.
2 The item must be returned within 30 days of issuance of RMA number.
3 Special products made to customer specifications are neither returnable nor subject to cancellation.
4 All returns are to be PREPAID. TTX will NOT pay for freight to return items to our facility. All handling charges will be paid by buyer.
5 A twenty-five percent (25%) restocking charge applies to customer returns. Such returns are to be freight PREPAID.
6 Please provide:
  • Part Number
  • Date Purchased
  • Reason for Return
  • Serial Number
  • Invoice Number
    (if applicable)


Any questions, please direct them to: spareparts@ttxinc.com